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Practice Policies

Confidentiality

confidential_fileAll patient records on file or on the computer are confidential.

In order to maintain confidentiality, laboratory and X-ray results will only be given to patients themselves or the parents of young children. Please ring after 11 a.m. or preferably in the afternoon for results.

Only practice staff, GPs and nurses have access to patient records under a confidentiality agreement for the sole purpose of keeping these records up-to-date and accurate.

Complaints

We offer an in-house procedure for looking at comments, suggestions and complaints about the service we provide.

Our practice manager will give you any further information required.

Our aim is to provide the highest possible standard of service and we try to deal swiftly with any problems that may occur.



 
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