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We have reviewed our appointment system in response to comments from patients.

To save patients an unnecessary journey to the surgery for a same day appointment please ring the surgery and our Care Navigators on Reception will arrange for a doctor to telephone you to triage your needs. All requests for same day appointments whether by telephone or by walking in will be triaged by a Duty Doctor so it is not necessary to make a journey to the practice at 8.30am.

To assist the Duty Doctor to prioritise your telephone call you may be required to provide our Care Navigators on Reception with a little information as to the reason for an urgent same day assessment which they can pass on to the doctor on your behalf.

We will start on:

Monday 8 October 2018              

We are introducing this new triage system to facilitate the increase in demand from patients for same day urgent assessments only. Patients who require a routine appointment are still able to book this in advance. We believe this will be a beneficial service to all our patients in meeting your needs.

Thank you


Dr Wrixon, Dr Sandhu, Dr Dayalakumar and Dr Jeganathan


DEAL TREE HEALTH CENTRE                                       

September 2018


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